For products purchased on our website, we offer free delivery within South Africa for Orders of R400 (including VAT) or more. For Orders below R400 (including VAT), a R60 delivery fee will be charged. Orders can also be collected in store.
Orders will be processed and dispatched subject to receipt of payment and delivery address details being correct. Please allow 1-5 working days for delivery. While we are firmly committed to arranging delivery within estimated delivery times, we are unable to guarantee that all Orders will be delivered within the stipulated time frame.
We arrange delivery through a third party courier company to the physical address registered against your account or provided during the ordering process. You will be required to sign for delivery and you may be asked to provide a valid form of identification when your Order is delivered.
If you are not available to take delivery of your Order, the courier company will contact you or leave a note at your delivery address for you to contact them to arrange a further delivery attempt. Failing delivery at the second attempt, the Order will be returned to us and we will cancel your Order and refund to you the purchase price already paid less a reasonable administration fee including any delivery charges incurred in attempting to deliver your Order and in retreiving your Order. If you provide us or the courier company with unique delivery instructions, for example, for your Order to be left with security at your building or with a neighbour, this will be at your risk.
If we are unable to contact you, despite all reasonable attempts to do so, using the contact details and/or physical delivery address that you provided during the ordering process, we reserve the right to cancel your Order and refund to you the purchase price already paid less a reasonable administration fee including any delivery charges incurred in attempting to deliver your Order and in retreiving your Order.
Liability for Delivery
We are not liable for any incorrect Order or delivery where you make an error in the information that you provide to us (for example, if you provide the incorrect delivery address or submit an incorrect Order). Please note that it may not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your Order and will arrange for cancellation of the Order or delivery to a different delivery address.
While we try to ensure a smooth delivery process, if we are unable to meet the estimated delivery timeframes, you accept and agree that we will not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of the late delivery of your Order. You further acknowledge that the delivery of your Order may be impacted by events beyond our control, such as adverse weather conditions, industrial action or an inability to secure labour, power, internet services, materials or supplies.
We deliver products in standard packaging. You understand and accept that the packaging of the products offered on our website may be different from the packaging of the product that is delivered to you. All risk in the products will pass to you upon delivery. From the time when the risk passes to you, we will not be liable for any loss or destruction of the products.