Returns

We offer a 28 day, no questions asked product return offer.

When you receive your Order, it is important that you check to make sure that the items you have purchased are not damaged or defective and are in good condition. You should let us know immediately if there is a problem with your Order.

We do our best to make sure that all of our products are of the highest possible quality and any representations on our website include a detailed description and image. However, if you are not satisfied with any item you have purchased, for any reason, you may return it to us within 28 days and we will either exchange or replace it or provide a full refund. Exchanges and replacements are provided subject to stock availability. Refunds are issued to the credit card used for the original purchase or are made in cash.

Return Eligibility

To be eligible for a return a product must be unopened, unused, in its original packaging and in a condition suitable for resale.  Please note that we cannot accept returns of the following products (unless they are defective or do not match your Order):

  • Any product without its original packaging or which has been opened or had its security seal (if any) broken.
  • Any product which has been used or damaged such that it is unsaleable.
  • Cosmetics, body jewellery, earrings, piercing tools, manicure and pedicure tools.
  • Hair extensions, hair pieces, hair brushes and combs, clipper and other blades and scissors.

Items Purchased on our Website

For items purchased on our website, please submit details of the item you wish to return together with a copy of your invoice to info@indiglow.co.za within 28 (twenty eight) days of purchase.

If the product is being returned because it was damaged or defective on delivery or it does not match the Order, we will arrange to collect the item and deliver the correct item as soon as possible. This will be at no cost to you.

If the product is being returned for any other reason, you may return the product but you will need to cover the cost of return delivery yourself. We will contact you to advise you where you can send your return. You will need to courier the returned product to us together with a copy of your invoice. You should package your return to ensure no damage is caused to the product upon return delivery. You should retain your courier tracking number as we will be unable to process the return without proof of delivery. In some cases you may be able to return the products to one of our stores but we will advise you of this if this option is available to you.

Items Purchased In-Store

For items purchased in-store, please, please return the product to the store of purchase within 28 (twenty eight) days of purchase.  You will need to present your invoice/till slip in-store.

Promotional Items

Where a product was purchased as part of a promotion together with other qualifying products, the promotional item must be returned with the merchandise it was offered with in order for an exchange, replacement or refund to be processed. As such, this type of promotional item is not returnable by itself.

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